Shipping Policy

 

At Pilates Move™, each product is meticulously handcrafted upon receiving your order to ensure the highest quality and craftsmanship. Due to the custom nature of our products, the manufacturing process typically takes up to 4 business days, followed by an estimated delivery time of 7 to 14 business days depending on your location. Please note that these time frames refer to the time in transit after your order has been shipped and do not include processing times. While we strive to deliver within the estimated period, delays may occur due to factors beyond our control, such as carrier delays, customs processing, or supply chain disruptions. In exceptional cases, delivery may take up to 30 days, and we will keep you informed throughout the process. Be aware that when you place an order, there is a possibility of delays, and by completing your purchase, you agree to these terms. For any questions or concerns, or to track your order, please contact our support team or use the tracking link provided in your confirmation email.

Please note that the delivery time frame provided refers specifically to the time in transit after your order has been shipped and does not include the processing time required to handcraft your item.

In exceptional circumstances, such as supply chain delays or external factors, we reserve the right to extend the shipping period to up to 30 days from the date of purchase. Should this occur, we will keep you informed throughout the process to ensure full transparency and peace of mind